CAN I EXCHANGE MY PRODUCT?
Yes, we do offer exchanges on our products. Please email or call to discuss what you'd like changed over, so we can help you.
DO YOU GUYS ACCEPT RETURNS?
Unfortunately we don't. As a small family business, we don't have the power of some of our major competitors and can only offer exchanges. But don't worry, we have plenty of great pieces you can exchange for. Please call us to discuss if you are unhappy.
CAN I CHANGE MY MIND AFTER I HAVE PLACED AN ORDER?
Yes it is possible - please call us on (03) 5444 4885 to see if we have packed and sent your order and if we haven't, we will arrange to change it for you.
HOW DO I SEND BACK AN ITEM?
To send back an item for exchange, please contact us at firstname.lastname@example.org to discuss all options first.
DO YOU RESTOCK?
We regularly re-stock styles upon popular demand, but it does depend on the brands and the seasons.
HOW DO I USE A PROMOTIONAL CODE?
Once you're at the checkout stage, enter your promotional code into the designated field, and click 'Apply Code'. If the code is valid, your discount will be applied! Please note, only one promotion/discount code is redeemable per order.
WHAT IF MY PRODUCT IS FAULTY?
First of all, sorry about your faulty item. We will aim to solve this issue for you as fast as possible. Please help us by providing a photo or two showing the defect/fault, which will speed up the returns process or just give us a call on (03) 5444 4885 within our store opening hours. Alternatively contact us at email@example.com to discuss. We will give you a full refund for your product if it is deemed faulty.
HOW LONG DO I HAVE TO EXCHANGE A PRODUCT?
We offer exchanges for items that are full price and returned to us within 14 days after you have received your order.
HOW LONG IS DELIVERY?
Australian orders are shipped with Australia Post! Once your parcel has left our store (within 2 days of placing your order), it should arrive to you in approximately 2-5 business days, depending on the delivery method you chose. Delivery will take an extra day to Western Australia. There is certain circumstances out of our control that your parcel may take a day or two longer!
International orders will take between 1-3 weeks.
WHAT IF I AM NOT HOME WHEN MY ORDER IS DELIVERED?
If you are not at home when your package arrives, for Australian orders, Australia Post will leave a card which you just need to take to the nominated Australia Post branch to pick up your parcel. For international orders, if no card is left, you should check with your local post office, as all international deliveries require a signature.
HOW DO I TRACK MY ORDER?
You will receive an email with a tracking number once your parcel has been shipped. If for some reason you don't receive this email, please contact us at firstname.lastname@example.org to receive your tracking number.To track your order, please go to http://auspost.com.au/track or the website of your national postal service.
WHAT HAPPENS IF MY PARCEL DOESN'T ARRIVE, OR IS LOST IN TRANSIT?
Once your parcels have left our store, they are then property of Australia Post. Gathered is legally not responsible for lost or damaged goods. However if your parcel does not reach you within our delivery time, we will do all we can to track and find your parcel for you. Contact us at email@example.com
WHAT PAYMENTS SYSTEMS DO YOU ACCEPT?
We use eWay which is a secure online payment gateway - you can pay by VISA, MASTERCARD, PAYPAL & AFTERPAY.
WEAR AND TEAR
If you damage a product after using it e.g a vase chips because of ‘wear and tear‘ we cannot accept these products back for a return or exchange.
NEED ANY FURTHER HELP?
Our team at Gathered are always working to improve your experience with our store. We really appreciate your feedback and ideas from placing your order, our service and also when you receive your first piece from Gathered.
We are also here to provide you with assistance in all aspects of your shopping experience. So feel free to email us or chat with us on (03) 5444 4885